Terms and Conditions | DBC Group Ireland
Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

  1. Goods are subject to availability and may vary from those advertised.
  2. You must decide before ordering if the goods are suitable for your needs.
  3. Please note that we reserve the right to cancel or refuse orders for items shown on our websites with an incorrect price or with any other incorrect information. No contract is made with you until we have dispatched your order.

Prices and Payment:

  • Our advertised prices do not include VAT and delivery charges. The price of the goods may be changed from the one advertised. Please confirm the price before you order.
  • The prices advertised on this Site are for orders placed through our Site facility and exclude VAT. Prices on some items may differ from those listed in DBC Group catalogues. Prices and the availability of items are subject to change without notice. Any “list prices” used on this Site relate to the manufacturers’ suggested selling prices and may not be indicative of the actual selling prices in your area.
  • Any reference to “savings” used on this Site indicates the average savings off the “list price”. Your actual savings will vary depending upon the goods purchased and the date of the transaction.
  • We reserve the right to limit sales. Offers and product ranges displayed on this website are not available to wholesalers or resellers of office supplies. The maximum of two free gifts is available to customers in any one order.
  • We accept payment by bank transfer, cheque, credit or debit card or cash. Credit card and debit card payments are taken at the point of customer order not on dispatch of goods.
  • Goods bought on credit must be paid for within 30 days from date of invoice. We may share customer credit history information with relevant credit agencies.
  • We remain owners of the goods you purchase until you have paid for all of them in full. We can retrieve and resell them if they are not paid for. This applies to all goods we supply to you and to any money owing in respect of any transaction with you.


  • All deliveries must be signed for and will be distributed during normal business hours. Orders placed before 4.30 pm will be delivered within 48 hours of placement. Specialty items, bulky goods, print or furniture items may incur additional lead-times up to 6-14 working days.
  • Standard delivery is to suitable ground floor reception or stores areas. Please notify us in advance if you have any special delivery requirements – there will be an additional charge.
  • In the unlikely event that delivery exceeds our stated timelines, you will be advised and given an alternative delivery date. If for any reason we cannot enact delivery, you can opt to cancel your order whereupon we will provide you with a full refund.
  • If the goods do not arrive or are incomplete, are the wrong goods or are damaged when you open them, please let us know within 3 days of receipt or expected delivery by contacting Customer Services on +353 1 460 2200 so that we can investigate the problem. If you have to return the goods please follow the process set out in the Returns section below.
  • After delivery you are responsible for protecting the goods against loss or damage.


  • You can return an item within 14 days (10 working days) from day of purchase, providing the item is undamaged, unused and with original packaging. Please repack the product in the original packaging.
  • If faulty goods are to be returned to us you must contact Customer Services by telephoning + 353-1-460-2200. You will need to obtain an SAR (Sales Advice Returned) from us. The SAR will be valid for 28 days. We cannot accept unauthorised returns which do not have an SAR.
  • Due to health and safety regulations the following can not be returned: food or beverage goods, biscuits, coffee or water, clothing, safety clothing, footwear, safety footwear, socks etc. In addition, we do not accept returns of software licences, consumables or opened software unless the item is faulty.
  • It is your responsibility to check the goods on delivery. All our goods are sold to you with the benefit of the manufacturer’s warranty.
  • We will arrange at our expense for collection of the goods, which must be available for collection in their original packaging together with all accessories and manuals.
  • Where goods are returned outside the aforementioned period and the fault is verified, the goods will be repaired under the terms of the manufacturer’s warranty.
  • If you change your mind we may take goods back at our discretion if they are unopened, unused and in perfect condition. There will be a handling charge of 15% of the purchase price or €30 (whichever is greater) plus a collection charge of €10 for this service.

Guarantee and Liability:

  • We are resellers to business customers and as permitted under the Sale of Goods and Supply of Services Act 1980 we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under that Act. We are liable for death or personal injury caused by our negligence. We do not accept any liability for indirect or consequential losses or loss of profits.

Credit Checking:

  • When you set up an account with us to purchase online, we may check your record at a credit reference agency to obtain or update our credit information
  • The agency will keep a record of our search, which may be seen by other organisations that make searches. When you place your first order under a new online account, the credit check process we carry out may cause a slight delay to your order, depending on the information and credit status that we receive back from the credit reference agency. If you require further information on these procedures please call our Credit Dept. on +353 1-460-2200.

Copyright, Trademark & Use Restrictions:

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Irish and other copyright laws, and is the property of Document Binding Company Ltd. The collective work includes works that are licensed to Document Binding Company Ltd. Copyright 2003, Document Binding Company Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Document Binding Company Ltd or purchasing Document Binding Company Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Document Binding Company Ltd or to purchase Document Binding Company Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Document Binding Company Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Document Binding Company Ltd used in the site are trademarks or registered trademarks of Document Binding Company Ltd

Terms of use revisions

The DBC Group may revise these Terms of Use here by updating this posting. You agree in the event that any portion of these Site Terms of Use is found to be unenforceable, the remainder of the Site Terms of Use will remain in full force. By using this Site you agree to be bound by any revisions and should periodically visit this page to determine the then current Terms of Use to which you are bound.

Company Details:

DBC Group is the trading name of Document Binding Company Ltd with a registered address at Unit 12, Naas Road Business Park, Muirfield Drive, Dublin 12. Ireland

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Document Binding Company Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Document Binding Company Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Document Binding Company Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Document Binding Company Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Document Binding Company Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Document Binding Company Ltd product is mistakenly listed at an incorrect price, Document Binding Company Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Document Binding Company Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Document Binding Company Ltd shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Document Binding Company Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Document Binding Company Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Document Binding Company Ltd.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Document Binding Company Ltd products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Document Binding Company Ltd products) must be commenced within one (1) year after the claim or cause of action arises. Document Binding Company Ltd's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Document Binding Company Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Document Binding Company Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Document Binding Company Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Document Binding Company Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Document Binding Company Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Document Binding Company Ltd in its sole discretion.

You agree to indemnify, defend, and hold harmless Document Binding Company Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Document Binding Company Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Document Binding Company Ltd, Document Binding Company Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Document Binding Company Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Document Binding Company Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).