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Delivery and Shipping Details

 

Straight from our warehouse to you!

If we get your order before 12:30pm (Monday to Friday, excluding Bank Holidays, we do not deliver over the weekend), we’ll dispatch your order same day for next day delivery by our own dedicated delivery team. Should we dispatch via a third part courier, delivery may take an extra day.

Orders placed after 4pm or at weekends or Holidays will require a further 24 to 48 hours. Please note some larger items and furniture will require slighter longer delivery times. We’ll inform you immediately when we receive your order.

 

Eire Codes - Help us to help you.

Supplying us with your Eire Code at checkout will help our logistics team to get your goods quickly and promptly to you. Every little things helps!

 

Shipping & Packing Charges

Orders over €85.00 ex vat are delivered free of charge

For orders under €85.00 ex vat a small charge of €7.50 ex vat applies. 

Exceptions apply for some large & bulky items. Please call us on +353 1 460 2200 with your details and requirements.

 

Accepting Delivery:

We deliver throughout Ireland, all deliveries must be signed for so please ensure someone is available, delivery is between 9am and 5pm Monday - Friday (excluding bank holidays), we are unable to accommodate specific delivery times however when delivering to schools the courier will take into account school closing times. We do NOT deliver to PO boxes.

 

Got a special delivery request?

If you have specific requirement on delivery please advise us along with a contact number at checkout. This will enable our courier and/or our customer service department to contact you directly prior to delivery. We delivery between 8am and 5:30 pm Monday - Friday (excluding bank holidays).

 

Returns and Refunds

DBC Group has a no quibble returns policy for office supplies products. Simply email us within 48 hours of receipt of goods and a free collection will be arranged. You will receive a 100% credit within 30 days of our receipt of the returned product(s).  Exclusions apply on Furniture items, office machines not returned in original packaging and all food and beverage products (due to health and safety regulations).

If any item delivered to you is faulty or broken, please email us within 48 hours and we will arrange for the item to be collected. A replacement will be sent to you the following day (where possible) and at no extra cost. Or alternatively, we will offer a full refund.

  • Returned items must be unused and in the original unmarked packaging. 
  • Health and safety regulations dictate that we are unable to accept returns of any food or beverage goods. 
  • If an item is missing from your order please check your delivery note to see if it is on back order. Your missing item will be delivered free of charge as soon as stock becomes available. 
  • If the item is not noted as being on backorder, please contact our customer services team.
  • All shortages must be reported within 48 hours of receiving your order.
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